Frequently asked questions

Are there any questions?

You have had a look at our homepage but have still questions? Please have a look at the Frequently Asked Questions below. Just click on a question to see the answer to it. You can also use the panel on the right to narrow down the FAQs by question category.

Hopefully you can find the answer below. If not, then don't hesitate to contact us.

Surrogate Grandparent

How do grandparents benefit from this service?

It is a voluntary role that might give their life new meaning and gives them the chance to make a positive contribution to a family‘s life. It can be very rewarding to spend time with young families.

Are first aid certificates required for surrogate grandparents?

First aid certification is not mandatory for any of our members. However, for peace of mind we encourage all our members to obtain one.

Are police checks required for surrogate grandparents?

Yes, all surrogate grandparents must provide Find a Grandparent with a copy of a National Police Check and photo ID, as well as our Surrogate Grandparents Declaration, before they can become an active member of our service.
They should register prior to obtaining the documents, but we will activate their account only once we have sighted those documents.

Are you accepting other types of checks or only National Police Checks?

Yes, we do. Please see our National Police Check page for other types of documents that are accepted.

What kind of activities could surrogate grandparents do with the families?

There are many possibilities, e.g. crafts, painting, going for a walk or to a playground, going for a swim, reading books, doing puzzles, visiting the aquarium or a museum that is interesting for children, playing ball sports and bike riding.

What if a surrogate grandparent doesn‘t have a printer?

If you don‘t have a printer to print the "Declaration for Surrogate Grandparents" please let us know through our contact form by clicking here. We will then send you the declaration via mail.