Terms and Conditions
By using this service You accept our following terms and conditions:
1. General
This Site is operated by Find a Grandparent Pty Limited ACN 153 667 380, which is a not-for-profit organisation.
You must read, agree with and accept all of the Terms and Conditions contained on this page before You may become a Member of Find a Grandparent. If You don't agree with our Terms and Conditions You must immediately exit this Site. Continued use of our Site constitutes acceptance of these Terms and Conditions.
Find a Grandparent may revise these Terms and Conditions at any time by updating this information. Find a Grandparent will notify Members of changes to the Terms and Conditions by email to the registered email address. Your continued use of this Site following the posting of any changes to the Terms and Conditions constitutes acceptance of these changes. If You object to any of the changes You must terminate Your membership.
2. Definitions
| Parent | the legal guardian of a Child, so it can also be a step-parent |
| Surrogate Grandparent | a man or woman over 45 years who wants to spend time with young families |
| Child | any person under the age of 18 years |
| Member | a person who registered on our Site |
| NPC | National Police Check |
| Site | our website, findagrandparent.org.au |
| You and User | any person using our service, this can be any individual or entity |
| We, Us and Find a Grandparent | Find a Grandparent Pty. Ltd. |
3. How the Find a Grandparent website works
3.1. Purpose
Find a Grandparent is a Site to match families looking for a Surrogate Grandparent or vice versa. Families and Surrogate Grandparents can upload a profile that can be seen by anyone (also Non-Members of Find a Grandparent). The Surrogate Grandparents that register here do not replace babysitters. They visit the young family on a regular basis rather than only when required. We recommend that the Parents get to know the Surrogate Grandparents well before leaving them with their Child/Children.
3.2. Content
Find a Grandparent is an online service that introduces families and potential Surrogate Grandparents. Find a Grandparent does not have any obligation to monitor any content of User's profiles. The contents provided by Users is their sole responsibility and must be complete and accurate. We don't provide a warranty that the information shown on User's profiles is accurate or correct. However Find a Grandparent reserves the right to review any Member's profiles and messages sent to other Members via this Site. If We find accounts of offending Users We reserve the right to modify or remove the postings and/or accounts without notice and without refund.
Any content posted on this Site or sent to other Members via our Site will be considered non-confidential.
3.3. Viewing profiles
You can see all profiles on Find a Grandparent without being a Member of this Site. However, before You can contact a family or a Surrogate Grandparent via our Site, and also before You can upload Your own profile You are required to become a Member of Find a Grandparent and to be logged in using Your email address and password.
3.4. Contact and meeting
3.4.1. Contact can only be made after successful registration.
3.4.2. The initial contact will occur via this Site. The person You are contacting will see Your email address to be able to reply to Your initial email. It is not guaranteed that the other party You are contacting will reply to Your email. We encourage our Members to reply to emails as a matter of courtesy even if no interest for further contact is present.
3.4.3. After the initial contact the Users are free to use any means of communication.
3.4.4. Surrogate Grandparents can only contact families and vice versa to prevent misuse of this Site.
3.4.5. It is Your decision if and when to meet other Members in person. Any personal meeting between Users of Find a Grandparent is purely the responsibility of each such User. Find a Grandparent does not screen its Users, other than checking a National Police Check of Surrogate Grandparent Members at the time of registration. Therefore discretion and common sense should be used before meeting another Member.
3.5. Conduct
3.5.1. Parents are solely responsible for contacting, screening and selecting a suitable Surrogate Grandparent. Find a Grandparent is not responsible for the conduct of any Member of this Site. We recommend families obtain a first aid certificate from the Surrogate Grandparent at the family's cost before leaving the Surrogate Grandparent with their Child/Children. We also ask the families to sight the original National Police Check as We only sight a copy. We would like to point out that You assume all risks associated with dealing with other Members, e.g. risk of physical harm, dealing with strangers, dealing with Children or people acting under false pretences.
3.5.2. Unfortunately, it is possible that other Members of the Site may use the Site in violation of these terms. Please be cautious when interacting with other Members. If You are experiencing problems with another Member or if You see another Member violating this Site please contact Us using our contact form or send an email to feedback@findagrandparent.org.au.
3.5.3. We reserve the right, but have no obligation, to monitor disputes between Members of the Site. You agree not to hold Us responsible with regards to any dispute or claim that You make against any other Member of the Site.
3.6. Liabilities
3.6.1. Find a Grandparent is only a service provider. We are not liable under any circumstances for any injury, loss or damage that might arise through use of this Site and We assume no responsibility for information published on our Site. All Members agree not to hold Find a Grandparentliable for services delivered through this Site and release Find a Grandparent from liability for any damages, suits or claims that have arisen.
3.6.2. Also if You have a dispute with one or more Users, You release Find a Grandparent from all claims, demands and damages of every kind and nature arising out of or in any way connected with such disputes.
4. Membership
4.1. Types of memberships
4.1.1. Surrogate grandparent membership
Surrogate Grandparents can register for 6 months. The membership for Surrogate Grandparents on Find a Grandparent is free. However, to prevent misuse they can only contact families, no other Surrogate Grandparents. Once registered Surrogate Grandparents will be asked to upload their profile so families can contact them and they can contact families. The first contact is through the Find a Grandparent Site so the Surrogate Grandparents' contact details will not be shown to other Members at this stage. Only if Surrogate Grandparents reply to a first contact or make a first contact themselves will the other Member see their email address.
4.1.2. Family membership
Families can register for 6 months. Please see point 4.6 for membership fees. After families have registered they will be asked to upload their profile so Surrogate Grandparents can contact them and they can contact Surrogate Grandparents. The first contact is through the Find a Grandparent Site so the families' contact details will not be shown to other Members at this stage. Only if families reply to a first contact or make a first contact themselves will the other Member see their email address.
4.2. Becoming a Member / Registration process
4.2.1. Part of the registration progress is to choose a password. Families and Surrogate Grandparents can upload a profile that can be seen by anyone (also Non-Members of Find a Grandparent). Contact can only be made after registration and the initial contact will be via this Site. Neither families nor Surrogate Grandparents are permitted to share accounts or to create multiple profiles. You must be aged 18 or over and have not been convicted of any sexual or other criminal offences during the last 10 years to become a Member of this Site. Find a Grandparent currently operates in Australia only.
4.2.2. You will be responsible for all activities using Your account and for keeping Your password secure.
4.3. Renewing Your membership
4.3.1. Family memberships are renewed by paying the membership fee before the expiry date of the membership. Find a Grandparent will send out a reminder email five (5) days before Your membership expires.
4.3.2. Surrogate Grandparent memberships must be renewed every 6 months. Find a Grandparent will send out a reminder email five (5) days before Your membership expires. This ensures that only Surrogate Grandparents with an active interest in finding a family are shown in the profiles section.
4.4. Membership renewal after lapse
At the conclusion of Your membership, Find a Grandparent will retain Your details for the duration of one (1) further month. During this period You will have the opportunity to renew Your membership. This will allow You to access Your profile and other information linked to the account. However, Your profile information will not be visible on the profiles page until You have renewed Your membership. Find a Grandparent will delete Your User related data at the expiration of the 1 month period in accordance with our privacy terms.
4.5. Terminating Your membership
4.5.1. You may terminate Your membership at any time without stating a reason by sending Us a message using our contact form or sending an email to feedback@findagrandparent.org.au. Find a Grandparent will not refund any membership fees that You have already paid. Once You terminate Your membership We will delete Your profile so other Members will not be able to see Your profile any longer and it will not be possible for other Members to contact You via this Site.
4.5.2. We may terminate Your membership at any time and without warning if We find inappropriate usage of this Site. If You have breached the agreement and We cancel Your membership You are not entitled to a refund of Your fees or part of Your fees.
4.5.3. We will send You a reminder email before the period You have signed up for is over. At this stage You can either sign up for another term or You can choose not to sign up again and Your membership will lapse.
4.5.4. Even after a membership is terminated this agreement will remain in effect.
4.6. Membership fees
4.6.1. Surrogate Grandparents can register for free. However, We require a current National Police Check (NPC) or acceptable equivalent, which is at the Surrogate Grandparents' own expense. Please refer to our National Police Check page for different options and the cost associated with obtaining a suitable check.
4.6.2. Families must pay the nominated fee upon becoming a Member of this Site.
4.6.3. The fees are payable in advance, before You can use Find a Grandparent.
4.6.4. You acknowledge that Find a Grandparent may change the service and/or the fees and/or fee structure from time to time.
4.6.5. Other than Your membership fees there are no fees payable to Us or to another Member of our service. Surrogate Grandparents that register on this Site are looking for a connection to a family with Children, they don't want money for their services. If a family chooses to request a first aid certificate from their Surrogate Grandparent this will be at the family's own cost.
4.6.6. Our current membership fees are as follows:
| Duration | Cost | |
| Families | 6 months | A$ 40 |
| Surrogate Grandparents | 6 months | free |
4.7. Payment options
Payment must be made using PayPal. You will be directed to the PayPal website when completing the payment process. Please view the terms and conditions for the payment with PayPal on the their website by clicking here .
5. Restricted activities
5.1. The following conduct is prohibited on this Site (this includes the website and any messages sent to other Members):
- Setting up an account when You are under 18 years of age
- Providing inaccurate information
- Sending spam to other Members
- Trying to engage other Members in scams
- Supplying last name, phone number, street address, email address, homepage address or any other contact information in Your profile
- Looking for a different relationship, e.g. looking for paid childcare, pet sitting, housekeeping, tutoring, senior care etc.
- Offensive profiles that display racism to any group or individual or that contain nudity, violence or harassment of other Members
- Including a photograph of another person without that person's consent
- Creating a false identity in Your profile
- Attempting to gain unauthorised access to our Site or computer system or sending viruses
- Displaying an advertisement on Your profile without Find a Grandparent agreeing to this
- Using this Site for commercial endeavours
5.2. We prohibit anyone without prior written permission from Find a Grandparent to:
Copy, modify, translate, publish, broadcast, transmit, distribute or sell any contents appearing on the Find a Grandparent Site.
5.3. Inappropriate postings and complaints about other Members
If You find any inappropriate posting or would like to make a complaint about another Member please contact Us using our contact form on the Site. Alternatively You can send an email to feedback@findagrandparent.org.au.
6. Monitoring your Site visit
Find a Grandparent monitors your visit to the Site using the Google Analytics service. We do this to gather information that is used to improve our service.
7. Intellectual property
The Find a Grandparent Site is protected by Australian and International copyright and other intellectual property laws. All rights reserved. You must obtain our prior written permission before reproducing, adapting, uploading, broadcasting or distributing any part of this Site or to create a link to this Site.
8. Links to third party websites and advertisements
Find a Grandparent is not responsible for the accuracy or opinions expressed on linked third party websites and advertisements. When You access such third party websites You do so at Your own risk. Find a Grandparent takes no responsibility for advertisements on our Site nor do We take any responsibility for the goods or services provided by the advertisers. This includes any injury or damage to our Users resulting from participating or downloading materials in connection with our service.
9. Specific performance of Find a Grandparent
We cannot guarantee and do not promise any specific results from using our service.
10. Applicable law
The laws of the state of New South Wales, Australia applies to Find a Grandparent and this Site.
Terms and Conditions V8 dated 28 December 2015